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Privacy Policy

This policy explains what information AARTIPUJA.COM ("Aartipuja", "we") collects on this website and how we use it. By using this website you agree to this policy.

What we collect

  • Order details: your name, mobile number, email (optional), delivery address and pincode.
  • Account details: your mobile number (for OTP login), saved address and cart.
  • Ramayan quiz: your name and mobile number, to send the OTP and issue your discount code.
  • Payments: online payments are processed by Razorpay. We do not see or store your card, UPI PIN or bank details.

How we use it

  • To process, ship and deliver your order and send you the invoice.
  • To send order updates by email, SMS or WhatsApp.
  • To answer your questions and handle returns, refunds and complaints.
  • To prevent fraud and meet legal and tax (GST) requirements.

Who we share it with

Only with the partners needed to complete your order — our courier and shipping partners (Shiprocket and its courier companies), our payment gateway (Razorpay), and email/SMS service providers. We may share information when the law requires it. We never sell or rent your personal data.

Cookies and browser storage

We use a small login cookie to keep you signed in, and your browser's storage to remember your cart. We do not use advertising cookies. If we add analytics tools (such as Google Analytics or Meta Pixel) in future, this policy will be updated.

How long we keep it

Order and invoice records are kept for as long as the GST and tax laws require (currently up to 8 years). Other details are kept only while your account is active.

Your rights

You can ask us to see, correct or delete your personal data, or to stop marketing messages, by emailing hello@aartipuja.com. We will respond within 30 days. Some order records must be kept for legal reasons.

Security

We use HTTPS, secure payment through Razorpay, and limited admin access to protect your data.

Contact

Grievance Officer: Lalit Bhardwaj, G.F, SCO-5, Old Delhi Road, Near Vishal Mega Mart, Sector 14, Gurugram, Haryana 122001
Email: hello@aartipuja.com · Phone: +91 98118 51185